We want you to feel completely confident when you buy from us. For most items you can return what you buy to us in new condition and in the original packaging within 7 days of delivery for replacement or refund.

Return instructions:
If you would like to make a return, please first contact us at office@perlamar.co.uk and provide the following information:
1. Product name and code.
2. Description of items being returned.
3. Reason for return (arrived damaged, arrived defective, incorrect item, wrong size, changed my mind, other (explain).
4. The item(s) should be returned in the condition they were received including the boxes.

All returns must be securely packaged and sent by Royal Mail Recorded Delivery or Special Delivery. If the package is lost or stolen you are responsible for claiming compensation from the Royal Mail. Please note Recorded Delivery does not offer compensation for jewellery.

Generally refund will be made within 48 hours of the goods arriving back to us. Please note that any postage charges will not be included in the refund.

We do reserve the right to send goods back to you if they are not in new condition, not in the original packaging or if you have returned the incorrect items.

Products purchased may be returned for a full refund if the following conditions are adhered to:
— Products are returned within 7 days of delivery;
— Payment has been cleared and previously authorised;
— Where your order was paid by credit/debit card a refund can only be issued to the card used to make the original purchase.

Exceptions
We do not exchange or refund earrings for Health and Safety reasons.

Please do not hesitate to Contact Us if you have any questions regarding our Returns Policy.